A product is missing from search

If a product does not appear, check the storefront publication and index setup before changing ranking rules.

Check in this order

1. Confirm the product is active and published. Search only serves products available in the storefront and sales channel being tested.
2. Check catalogue sync. In IntentSea Search, review the Home setup checklist and its last-sync status. The first indexed batch must finish before new products can appear.
3. Check the app embed. In the Shopify theme editor, enable IntentSea Search & Filters for the active theme and save it.
4. Test a direct product name. Try a distinctive word from the product title, then a broader query. Remove selected filters and confirm the storefront Market.
5. Allow a sync to finish before repeating the test. If it is still missing, send support your shop domain, product URL, theme name and test query. Do not send passwords or customer details.

These checks reflect the Search setup checklist and product availability rules. They do not imply that a catalogue sync or indexing issue is the cause in every case. See the zero-result guide, filters guide and getting-started docs.